Nutzungsbedingungen

GENERAL TERMS AND CONDITIONS

 

1. Scope

1.1 These General Terms and Conditions apply to all contracts concluded between K.L. WERKSTATT:MÜNCHEN trading GmbH ("we", "us") and a consumer ("you") through the online shop at www.werkstatt-muenchen.com, in the version valid at the time of the order.

1.2 A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

1.3 Our online shop is directed at consumers. Deviating terms of the customer do not apply unless we have expressly agreed to them in writing. Business customers are served under separate terms; please use the B2B registration on our website.

2. Provider

K.L. WERKSTATT:MÜNCHEN trading GmbH
Fraunhoferstrasse 31 backyard
80469 München / Germany

Managing Director: Klaus Lohmeyer
Commercial Registry: Munich, HRB 244950
VAT registration no: DE 320920083

T +49 89 20 20 84 50
trading@werkstatt-muenchen.com
www.werkstatt-muenchen.com

3. Formation of contract

3.1 The presentation of products in our online shop is not a binding offer. It is an invitation to you to place an order.

3.2 You place a binding offer by completing the following steps: you add the item to the cart, proceed to the checkout, enter your contact details and delivery address, choose a shipping method and a payment method, review your entries on the review step, and then click the order button. The order button is labelled so that it clearly indicates the obligation to pay. If you use an express checkout (PayPal, Google Pay or Apple Pay), your address details are taken from the respective provider.

3.3 Before you submit your order, you can review all entries on the review step and correct them using the usual keyboard and mouse functions, or return to an earlier step.

3.4 We confirm receipt of your order by e-mail without delay. This confirmation of receipt is not yet an acceptance of your offer. A contract is concluded only when we declare acceptance. We declare acceptance by sending the shipping confirmation, within ten days of receipt of your order. If we do not declare acceptance within that period, your offer is deemed to be rejected; you are then no longer bound by it, and we refund any amount already paid without delay.

3.5 We store the text of the contract. You will receive these General Terms and Conditions and the Cancellation Policy together with your order confirmation by e-mail as PDF attachments, on a durable medium. If you have created a customer account, you can also view your orders there.

3.6 The languages available for the conclusion of the contract are English and German. The other language versions of our shop are provided for information only.

4. Order quantities

We may refuse an order for more than three units of the same item. Exercising your right of withdrawal, and ordering a replacement in a different size after a withdrawal, are never grounds for refusal. If we refuse an order, we refund any amount already paid without delay.

5. Prices, taxes and shipping costs

5.1 All prices are shown including the applicable value added tax. For deliveries outside the European Union the tax is adjusted according to the destination country. The price shown at the checkout is the price that applies.

5.2 Shipping costs are not included in the item price. They are shown separately before you submit your order and are set out in our Shipping Policy.

5.3 We deliver duty unpaid (DAP). For deliveries outside the European Union, customs duties, import taxes and any handling fees charged by the carrier arise in addition to the price and are borne by you. They are not contained in the price shown at the checkout and are not collected by us. Their amount is determined by the law of the destination country and cannot be calculated in advance. If the carrier nevertheless invoices these charges to us, we will pass them on to you in the amount evidenced and send you the carrier's statement.

6. Payment, due date, default

6.1 The following payment methods are available: credit and debit card (Visa, Mastercard, American Express, Maestro, UnionPay), PayPal, Klarna, Apple Pay and Google Pay. Which methods are available in an individual case is shown in the checkout.

6.2 The purchase price is collected when you submit your order. If no contract is concluded under clause 3.4, we refund the amount without delay.

6.3 If you choose Klarna, payment is processed by Klarna Bank AB (publ). Klarna's own terms and its data protection notice apply in addition; Klarna may carry out a credit assessment.

6.4 If you are in default of payment, we are entitled to interest at five percentage points above the base rate of the European Central Bank. If we claim further damage caused by the delay, you are free to demonstrate that no damage, or a lower amount of damage, has been incurred.

7. Delivery, delivery time, passing of risk

7.1 We deliver to the delivery address you have given. The countries we deliver to are shown in the checkout.

7.2 Delivery is made without undue delay, at the latest 30 days after the conclusion of the contract. The delivery times for the individual destinations are set out in our Shipping Policy; any delivery time deviating from these is stated on the product page.

7.3 The risk of accidental loss or deterioration of the goods passes to you when the goods are handed over to you. This also applies where we bear the shipping costs.

7.4 If the goods arrive damaged in transit, please let us know promptly. Your statutory rights are not affected if you do not report it. An early report helps us pursue our claim against the carrier.

7.5 If delivery is delayed by circumstances beyond our control, the delivery period is extended accordingly. We will inform you without delay. After a reasonable additional period has expired without result, both you and we may withdraw from the contract; any payments already made will be refunded without delay.

8. Default of acceptance

If you fail to accept the goods, we are entitled to claim compensation for the resulting damage, including any additional expenses. This does not apply where you have effectively exercised your right of withdrawal.

9. Retention of title

The goods remain our property until the purchase price has been paid in full.

10. Right of withdrawal

10.1 If you are a consumer, you have a statutory right of withdrawal. The details, the period, the consequences of withdrawal and the model withdrawal form are set out in our Cancellation Policy, which forms part of these terms.

10.2 The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or determination by you is decisive, or which are clearly tailored to your personal requirements. This covers pieces we make to your specification, for example an engraving, a ring size outside the size range offered in our shop, or an alloy or material that differs from the catalogue item. Choosing a size from the size range offered in our shop is not an individual production; for those items the right of withdrawal applies in full.

10.3 Where you have effectively withdrawn, we may withhold the refund until we have received the goods back or until you have supplied evidence that you have sent the goods back, whichever is the earlier.

11. Intended use and rights in the event of defects

11.1 Our products are jewellery and accessories, made to be worn. They are not protective equipment. Do not wear a chain, ring, bracelet or belt at machines or power tools, during sport, or wherever a piece can catch or be pulled. Items with small parts do not belong in the hands of children under three. If you have a metal allergy, the materials are listed on each product page.

11.2 If the goods are defective, the statutory provisions on liability for defects apply.

12. Liability

12.1 We are liable without limitation, on any legal ground, in cases of intent or gross negligence, in cases of injury to life, body or health caused intentionally or negligently, on the basis of a guarantee given by us, and to the extent that liability is mandatory under the German Product Liability Act.

12.2 Where we negligently breach a material contractual obligation, our liability is limited to the foreseeable damage typical for this type of contract. A material contractual obligation is one the fulfilment of which makes the proper performance of the contract possible in the first place, and on the observance of which you may regularly rely.

12.3 Otherwise our liability is excluded.

12.4 The limitations in clauses 12.2 and 12.3 apply equally in favour of our legal representatives, employees and other persons we use in performing our obligations. They do not affect your statutory rights in the event of defects.

13. Data protection

We treat your personal data as confidential and in accordance with the applicable data protection legislation. Details are set out in our Privacy Policy.

14. Consumer dispute resolution

We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.

15. Governing law

The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. This choice of law does not deprive you of the protection afforded to you by the mandatory provisions of the law of the country in which you have your habitual residence (Article 6(2) of Regulation (EC) No 593/2008, Rome I).

16. Final provisions

Should any provision of these terms be or become invalid or unenforceable, the remaining provisions shall remain unaffected.

Version of 28 September 2026